Return Policy

 

Returns

Returns Policy At Tennessee and Co., we are dedicated to providing you with a seamless shopping experience, and part of that commitment includes transparent and customer-friendly return policy. Please read the following details to ensure you are well-informed about our procedures. 

Returns: 

1. Eligibility: To be eligible for a return, items must be unused, in their original condition, and with tags attached. Returns must be initiated within 30 days of receiving your order. 
2. How to Initiate a Return: Log in to your Tennessee and Co. account to initiate a return request. Follow the instructions provided to complete the process. 
3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping service for returns. 
4. Refunds: Refunds are processed once the returned items are received and inspected. Please allow 5-7 business days for the refund to be reflected in your account. 
5. Exchanges: We do not process exchanges. Please follow the steps for a return listed above if you have an issue with your order.
6. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order for assistance. 

 

Contact Us: If you have any questions, concerns, or need assistance, please contact our customer service team at [customerservice@tennesseeandco.com]. Thank you for choosing Tennessee and Co. We appreciate your trust, and we are committed to making your shopping experience enjoyable and worry-free. 

 

Returns Process

Hassle-Free Returns Process at Tennessee and Co. We understand that sometimes a purchase may not meet your expectations, and we want to make the returns process as easy as possible. Our user-friendly returns process ensures that you can initiate returns, and receive refunds with minimal effort.

1. Log in to Your Account: If you have a Tennessee and Co. account, log in to access your order history. 
2. Navigate to Order History: Once logged in, go to your order history to find the order containing the item you wish to return. 
3. Select Items for Return: In your order history, select the item(s) you want to return. 
4. Choose Return Option: Indicate which item(s) you want to return for a refund. 
5. Provide Return Reason: Let us know why you're returning the item. Your feedback helps us improve our products and services. 
6. Generate Return Label: If applicable, our system will generate a pre-paid return label for you to use. The cost of the discounted shipping label will be deducted from your return should you choose to use our shipping label. 
7. Package Your Items: Safely pack the item(s) in the original packaging or a secure box.
8. Attach Return Label: If a pre-paid return label is provided, attach it to the package. If not, follow the provided instructions for return shipping. 
9. Ship Your Return: Drop off your package at the designated shipping location. If you're using our pre-paid label, you can typically drop it off at any authorized carrier location.
10. Track Your Return: Use the tracking number on your return label to monitor the progress of your return. 

Refunds: Refunds are processed once the returned items are received and inspected. Please allow 5-7 business days for the refund to be reflected in your account.